Once your order has been dispatched, you’ll receive a confirmation email with tracking details. This can take up to 48 hours after placing your order.

For real-time updates, simply visit our Track My Order page and enter your details.

If you still have questions, our Customer Care team is here to help.

We know mistakes can happen, so we give you a 15-minute window after your order is placed to make any address changes or request a cancellation.

How do I make a change or cancel my order?

If you need to update your shipping address, make adjustments to an item, or cancel your order, please contact us immediately within 15 minutes of placing your order.

What happens after 15 minutes?

Once the 15-minute window has passed, your order automatically begins processing for shipment.
At that point:

• We’re unable to cancel the order or make changes to the address.

• The order will be packed and prepared for delivery as quickly as possible to ensure fast shipping.

Why do you limit changes to 15 minutes?

We aim to ship orders out quickly — often the same day. To make this possible, we begin preparing your order almost immediately after it’s placed.

The 15-minute grace period ensures you still have a short window to make adjustments without delaying fulfilment.

If the order has already been shipped, you’re welcome to return it following our Returns process.

If no one was home at the time of delivery, the carrier (EVRi) will leave the package in a safe location.

Be sure to check around your home and with neighbours/building management who may have collected the package for you.

Also, please double-check the shipping address of your order to ensure it’s headed to the right location.

If you still are unable to locate the package, please contact our customer service team, who can raise directly with the carrier.

Lost packages

At Ted Baker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team here with your order number and all relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team here and include photos of the damaged items or package.

We will review the documentation provided and arrange a replacement or refund if appropriate.

If you believe you have received the wrong item, Please report your this to our customer service team here.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation!

If your order doesn’t arrive within the promised delivery window, we’ll be sure to refund any outbound postage costs you paid. 

If an item you're looking for is currently out of stock, don't worry — you can be the first to know when it's available again.

How to get notified when an item is back in stock

1. Go to the product page for the item you want.
2. Click the "Sold Out – Email Me" button.
3. We'll send you an email as soon as the item is restocked and ready to buy.

If you need any further help, please contact our customer service team and we'll be happy to assist.

We offer several delivery services to suit your needs. For the most up-to-date options, timeframes, and pricing, please refer to our Delivery Information page.

Delivery times vary based on your location and the service selected at checkout. Estimated delivery timeframes are provided on our Delivery page.

Once your order has been dispatched, a tracking number will be included in your confirmation email. You can also track your parcel via our Track My Order page.

Yes, due to some unforeseen technical difficulties, a small number of orders may experience slight delays. We’re working hard behind the scenes to resolve the issue and return to our usual service levels as quickly as possible. We truly appreciate your patience during this time.

You might have noticed we like to do things a little differently around here – to find your perfect fit, click through here:

Men's

Women's

You can also find the size guide on each product page, next to the size selection field.

If the size you want is currently out of stock. Not to worry!

Simply click the "Sold Out - E-mail Me" button on the product page. You will be the first to know once the item is available to buy.

To initiate a return, please visit our Returns Portal. Simply enter your order number and follow the instructions provided.

Returned items must be in their original condition and returned within the timeframe outlined in our return's policy.

Once your return has been received and inspected, we’ll process your refund within 3–4 working days. You’ll receive a confirmation email once the refund is complete.

We only accept returns for orders placed at www.tedbaker.com from November 2024 onwards.

Valid order details are required to submit a return on our portal

Please note that we are unable to accept returns for items purchased from third-party retailers or department store concessions.

We do not currently offer exchanges through our online store. Instead, we recommend returning the item for a refund and placing a new order for your preferred item.

🎄CHRISTMAS RETURNS POLICY

To make festive shopping stress-free, we’ve extended our returns window for the holiday season.

All online purchases made between 1st November 2026 and 22nd December 2026 can be returned up to and including 31st January 2027.

Please note:

• All returns must meet our standard returns terms and conditions.
• Items should be unused, in their original packaging, and accompanied by proof of purchase.
• Returns made outside this period will not be accepted.

For more information on how to return your order and full T&Cs please see below.

While we don’t match prices with external retailers, we do offer a one-time price adjustment if an item purchased from tedbaker.com is reduced within 14 days of your original purchase and the same item, colour and size are still available to purchase.

To apply a promo or discount code:

• Proceed to check out and enter your code in the Discount Code field.

• Click Apply to see your new total before finalising your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Ted Baker E-Gift Card – Terms & Conditions

1. About Your E-Gift Card

• These terms apply to all Ted Baker E-Gift Cards bought for use on tedbaker.com only.

• By buying or using an E-Gift Card, you’re agreeing to these terms.

2. Buying an E-Gift Card

• The minimum amount you can load onto an E-Gift Card is £50.00.

• E-Gift Cards are sent by email to the address provided at checkout—please double-check it before completing your order.

• E-Gift Cards are issued in GBP (£).

3. Validity

• E-Gift Cards are valid for 2 years from the date of purchase.

• Once the expiry date passes, any remaining balance is lost and can’t be refunded.

4. How to Use Your E-Gift Card

• E-Gift Cards can be used online only at tedbaker.com.

• Simply enter your E-Gift Card code (and PIN if applicable) at checkout.

• You can use the balance all at once or over multiple orders until it runs out or expires.

• If your order total is more than your E-Gift Card balance, you can pay the difference with another accepted payment method.

• E-Gift Cards can’t be used to buy other gift cards.

5. Checking Your Balance

• You can check your remaining balance online HERE or by contacting our customer service team.

6. Refunds & Returns

• E-Gift Cards are non-refundable and can’t be exchanged for cash.

• If you return an item you paid for with an E-Gift Card, any refund will be added back to the original E-Gift Card (or a replacement if needed).

7. Lost or Stolen Cards

• Please keep your E-Gift Card details safe.

• We can’t replace lost, deleted, stolen, or misused E-Gift Cards unless you can provide proof of purchase—and even then, replacements are at our discretion.

8. Other Important Bits

• Ted Baker isn’t responsible for technical issues or downtime that may prevent you from using your card temporarily.

• These terms don’t affect your legal rights as a consumer.

• These terms are governed by the laws of the country where the E-Gift Card was purchased.

Surface marks and scuffs can sometimes occur during travel, particularly when luggage is placed in the aircraft hold, where cases may be subject to contact with other bags and occasional rough handling by airlines.

Everyday cleaning:

• Gently wipe the shell with a soft, clean microfibre cloth.
• For light marks, use a cloth lightly dampened with warm water.
• Avoid abrasive sponges, harsh scrubbing or strong cleaning products, which may damage the finish.

Removing surface scuffs:

For more stubborn surface marks, products such as Goo Gone, Cif or T-Cut may help remove surface scuffs.

• Apply a small amount to a clean microfibre cloth, rather than directly to the case.
• Gently work over the affected area using light, controlled movements.
• Wipe clean with a separate, slightly damp microfibre cloth and allow to dry naturally.

Always test any cleaning product on a small, inconspicuous area first. Different luggage finishes can react differently to cleaning products, and excessive rubbing or abrasive products may affect the appearance of the shell. 

Proper storage helps protect both the shell and zippers between journeys.

If you have more than one size or a luggage set, you can nest the smaller case inside the larger case to save space.

Before storing:

To keep your zippers working smoothly, avoid putting unnecessary strain on them.

• Do not overpack your case. If you need to force the case closed, the contents put excessive pressure on the zipper and surrounding seams.
• Make sure clothing and other items are clear of the zipper path before closing.
• Never force a zipper if it is catching on the contents inside.
• When storing your case, avoid placing anything heavy on top of it.

• Whenever possible, roll your case on smooth, even surfaces.
• Avoid dragging or dropping your case over kerbs, stairs or uneven ground.
• Use the telescopic handle to manoeuvre your case rather than pulling it by the side or top handles.
• Do not sit on your case or place heavy objects on the handles.
• Remove any dirt or debris around the wheels with a soft, dry cloth.

You can log in or create a new account here. From your account dashboard, you’ll be able to manage your orders, update your details, and reset your password..

To unsubscribe, click the unsubscribe link at the bottom of any Ted Baker marketing email.

You can also email us at [email protected] to request to be unsubscribed from the communications you receive. Please allow up to 7 days for changes to take effect.

Your privacy matters to us. To learn how your data is collected, stored, and used, please review our Privacy Policy.

Ted Baker is committed to ensuring that our website is accessible for all users, and we endeavour to take the necessary steps to continually improve its usability in compliance with applicable laws. If you have any difficulty navigating the content on our site or have any accessibility-related queries or comments, please email us at [email protected].